“We felt confident that this product and company were poised to deliver a great ILS experience well into the future, and at a budget we could afford.”
- Louise Levy Schaper, Executive Director, Fayetteville Public Library, Arkansas
Your partner in customer service.
With a 30-year track record of experience and customer support, Polaris has proven its ability to help libraries grow and evolve with the times. This commitment is reflected in our customer service model, which provides a dedicated MLS and Windows®-certified technician for each customer ? the highest support-to-customer ratio in the industry.
We also host a number of revolutionary programs designed to promote collaboration within the library community. For example, our Leaders in Libraries workshop serves as a national forum for participants to share best practices and programs. And our popular Polaris User?s Group keeps us informed about the changing needs among our customers.
In addition, Polaris is the first vendor in the ILS marketplace to implement an extensive program of metrics, which is designed to address and resolve most customer issues within a 24-hour period. As part of this program, our exclusive SiteScan technology continuously monitors a customer?s servers, identifying potential problems before they occur. The end result: when it comes to customer service, Polaris Library Systems is consistently rated among the best in the business.