“Everyone liked the fact that the Polaris ILS came with all the subsystems. Even if we don't use everything initially, we know we have it and don't have to locate additional financing a year from now.”
- Rex Helwig, Finger Lakes Library System, New York
Customer ILS Products
Polaris Telephone Services
Automated services that improve patron satisfaction and staff efficiency.
Polaris offers both outbound and inbound automated calling services designed to save staff and patrons time, money and resources.
Inbound Calling Services:
Polaris Phone Attendant makes it easy for patrons to take care of library business on their own when it is convenient for them, without the assistance of a librarian. Inbound Calling makes it easy for patrons to check their accounts, find out about special programs or check library hours. The library can determine what services and information are available. All messages are configurable.
- Offers patrons a summary of their current account status including fines, items out and hold requests
- Allows the patron to renew items
- Gives the library functionality to easily create custom announcements
- Allocates available telephone lines during peak hours
Outbound Calling Services:
With automated Outbound Calling, your busy staff no longer has to spend time notifying patrons about holds or overdues. The system can be programmed to automatically alert patrons when an item becomes available or if an item is overdue, giving them a chance to return it before fines accumulate. Outbound Calling saves patrons unnecessary trips to the library and frees up your staff to handle other important matters.
- Reduces costs associated with printing, stamping and mailing invoices
- Increases patron satisfaction with instant notification when their reserved items are on hold or have been received
- Saves patrons money by alerting them to fines before they accumulate
- Allows you to control call times, cope with answering machines and default to printed notices